SHIPPING & RETURNS

Customer Service

Your order is as important to us as it is to you. Our in-house Consumer Affairs department would be happy to assist you with any queries or other issues relating to your order. Please email us or call us at 1-800-705-5226 during standard business hours 9am-5pm Central M-F, and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.

Shipping Locations

Our shipper, FedEx, cannot ship to any box-type address-including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within the United States. For international consumers, we recommend contacting the exclusive distributor for your country to see where in your area ON products are sold. For a list of distributors by country, please see the following link: http://www.optimumnutrition.com/retailers.php

Returns

Please call us during normal business hours (9-5 Central M-F) before making a return. You will be asked to provide your Purchase Order number as received when an order was placed on the site, www.optimumnutrition.com. Once confirmed, you will be issued a Return Authorization Number and, if your merchandise is unopened and/or deemed to be in otherwise good condition, receive further instruction on our returns procedure. Returns are only accepted for merchandise purchased through optimumnutrition.com and Consumer Affairs for which 75% or more of the product is unused. Please be prompt; all returns must be received within 30 days of the purchase date, and no returns will be accepted after this time period.

Refunds/reimbursements are always made to the credit card used for the original purchase. Please allow 2 billing cycles for such credit to appear on your credit card statement.

Damaged, Lost or Stolen Merchandise

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

Apparel & Promotional Items

At this time we do not accept return of apparel and promotional items.

Back Orders

Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.

Delays

Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.

Prices & Availability

Prices and availability of all products are subject to change without notice