SHIPPING & RETURNS

Customer Service

Your order is as important to us as it is to you. Our in-house Consumer Affairs department would be happy to assist you with any queries or other issues relating to your order. Please email us or call us at (630) 236-0097 and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.

Shipping Locations

Our shipper, FedEx, can not ship to any PO or APO addresses. Any orders placed with these addresses will not be accepted.

Returns

Please call us during normal business hours before making a return. You will be issued a Return Authorization Number and, if your merchandise is unopened and/or deemed to be in otherwise good condition, receive further instruction on our returns procedure. Returns are only accepted for merchandise purchased through optimumnutrition.com and Consumer Affairs for which 75% or more of the product is unused. Please be prompt; all returns must be received within 30 days of the purchase date, and no returns will be accepted after this time period. You may ship your return using the carrier of your choice.

Be advised that the original packing slip is required for all refunds/reimbursements. Refunds/reimbursements are always made to the credit card used for the original purchase. Please allow 2 billing cycles for such credit to appear on your credit card statement.

Damaged, Lost or Stolen Merchandise

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

Apparel & Promotional Items

At this time we do not accept return of apparel and promotional items.

Back Orders

Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may not always keep up with demand. In this event you will receive an estimated time of availability and the choice of canceling, substituting, or reserving your order.

Delays

Orders are typically shipped within 24 hours on regular business days. Upon placing your order you will receive a receipt by email. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control.

Prices & Availability

Prices and availability of all products are subject to change without notice