ON may accept returns of merchandise purchased directly from ON through the Site only when all of the following conditions are satisfied:
The merchandise must be received by ON within 30 days of your purchase, no returns will be accepted after this time period.
You must provide your Purchase Order number as received when your order was placed through the Site.
Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through optimumnutrition.com or Consumer Affairs for which 75% or more of the product is unused
If you need to make a return, please call us during normal business hours (8.30am-5.00pm CST) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the payment method used for the original purchase. Please allow 2 billing cycles for completion of this process.
DAMAGED, LOST OR STOLEN MERCHANDISE
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.
All sales are FINAL on any promotional items sold on the Site or otherwise distributed by ON through any other format, and ON will not accept any returns of promotional items for any reimbursement whatsoever.
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