Your order is as important to us as it is to you. Our in-house Consumer Affairs department will be happy to assist you with any queries or other issues relating to your order. Please email us or call us at 1-800-705-5226 during standard business hours 9am-5pm Central M-F, and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.
Our shipper, FedEx, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within the United States. For international consumers, we recommend contacting the authorized distributor for your country to see where in your area ON products are sold.
ON may accept returns of merchandise purchased directly from ON through the Site only when all of the following conditions are satisfied:
- The merchandise must be received by ON within 30 days of your purchase, no returns will be accepted after this time period.
- You must provide your Purchase Order number as received when your order was placed through the Site.
- Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
- Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through optimumnutrition.com or Consumer Affairs for which 75% or more of the product is unused
If you need to make a return, please call us during normal business hours (9-5 Central M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.
All sales are FINAL on any promotional items sold on the Site or otherwise distributed by ON through any other format, and ON will not accept any returns of promotional items for any reimbursement whatsoever.
Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.
Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
Prices & Availability
Prices and availability of all products are subject to change without notice.